Right of withdrawal

Consumers have the statutory right of withdrawal described below. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

Where you have ordered several goods in one order which are delivered separately, the period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the last of the goods.

To exercise your right of withdrawal you must inform us

Kleiderkiste Dresden UG (haftungsbeschränkt)
Albert-Wolf-Platz 4
01239 Dresden
Telephone: +49 351 2748130
Email: hallo@kleiderkiste.bizbrew.app

of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form set out below, but it is not obligatory.

To meet the withdrawal deadline it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

Under § 312g (2) BGB the right of withdrawal does not exist for:

• contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or that are clearly tailored to the personal requirements of the consumer — this covers in particular trousers shortened by us at your request;
• contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if they were unsealed after delivery — this covers opened packs of socks and underwear.

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

Voluntary right of return

Independently of the statutory right of withdrawal, we voluntarily grant you a right of return of 30 days from receipt of the goods, provided they are unworn and undamaged. Within this period you may also return the goods at our shop in Dresden-Prohlis. This voluntary right of return does not restrict your statutory right of withdrawal or your statutory warranty rights.

Note on demonstration operation

This website is currently operated as a demonstration site. No payments are accepted and no goods are dispatched, so no purchase contract is currently concluded. These instructions describe the rights you would have in regular shop operation.