General terms and conditions

§ 1 Scope and provider

These general terms and conditions apply to all orders placed by consumers and traders through this website with Kleiderkiste Dresden UG (haftungsbeschränkt), Albert-Wolf-Platz 4, 01239 Dresden (“we”).

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB). A trader is a natural or legal person acting in the exercise of their trade, business or profession when entering into the transaction (§ 14 BGB).

Deviating terms of the customer do not become part of the contract unless we expressly agree to their applicability in writing. The language of the contract is German.

§ 2 Note on demonstration operation

This website is currently operated as a demonstration site. The ordering process stops at a review step: no payment data are requested, no payment is accepted and no goods are dispatched. A purchase contract is therefore not currently concluded through this website. The provisions below describe the terms that apply to regular operation of the shop.

§ 3 Conclusion of contract

The presentation of items in this online shop does not constitute a legally binding offer but a non-binding invitation to order. By clicking the “Send the order” button you place a binding order for the goods contained in your crate.

Receipt of your order is confirmed by email without delay. This acknowledgement of receipt does not yet constitute acceptance of the order. The purchase contract is concluded when we accept the order by a separate order confirmation, dispatch the goods, or make them available for collection.

We store the text of the contract and send it to you in text form together with the contractual terms. Before submitting your order bindingly you can correct your entries at any time using the controls in the review step.

§ 4 Prices and price tiers

Our entire range is divided into four price tiers, identified by the colour of the crate: yellow €5, orange €10, green €15 and black €20. The relevant crate price is the binding final price of the item. All prices are in euros and include statutory VAT.

Individual items deliberately carry no price label; the price tier stated on the item page and in the basket is the sole authoritative and legally binding price. The price displayed at the time of the order applies. Shipping costs may be charged in addition to the price of the goods and are shown separately before the order is submitted.

§ 5 Discount codes

Discount codes can only be redeemed within the stated promotional period and from the stated minimum order value. One code may be redeemed per order. Cash payment or subsequent set-off is excluded. If part of an order is withdrawn from, the discount is reduced proportionately.

§ 6 Payment

In regular shop operation the payment methods named during the ordering process are available. When collecting in store, payment can additionally be made in cash, by Girocard or by credit card. The purchase price falls due for payment upon conclusion of the contract. In the current demonstration operation, payment processing is fully deactivated.

§ 7 Delivery, collection and shipping costs

We deliver within Germany by DHL. Shipping costs are €3.90 per order; from an order value of €40 we deliver free of charge. Delivery normally takes two to four working days after conclusion of the contract.

Alternatively you may collect your order free of charge at our shop, Albert-Wolf-Platz 4, 01239 Dresden-Prohlis. The order is ready for collection from the next opening day; we notify you by email. We hold collection orders for seven opening days.

If an ordered item is unavailable we will inform you without delay and refund any payments already made in full.

§ 8 Retention of title

The goods delivered remain our property until payment has been made in full.

§ 9 Right of withdrawal

Consumers have a statutory right of withdrawal of fourteen days. Full details, the withdrawal instructions and the model withdrawal form can be found on our “Right of withdrawal” page.

In addition to the statutory right of withdrawal, we voluntarily grant you a right of return of 30 days from receipt of the goods, provided the goods are unworn and undamaged. This voluntary right of return does not affect your statutory right of withdrawal or your statutory warranty rights.

§ 10 Warranty

The statutory liability for defects applies. The limitation period for claims in respect of defects is two years from delivery of the goods in the case of new items. We assume any guarantee beyond this only where expressly declared for the individual item.

Customary variations in colour, measurement and weave, and standard commercial tolerances in clothing sizes, do not constitute a defect.

§ 11 Alteration service

We offer free shortening of trousers exclusively in store. Shortened trousers are goods made to the customer’s specification; the right of withdrawal is excluded for them under § 312g (2) no. 1 BGB. We point this out to you expressly in store before carrying out the alteration.

§ 12 Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. In the case of slightly negligent breach of material contractual obligations, our liability is limited in amount to the foreseeable damage typical of the contract. Liability is otherwise excluded. Liability under the German Product Liability Act remains unaffected.

§ 13 Dispute resolution

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

§ 14 Final provisions

• The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law applies only in so far as it does not deprive them of the protection of mandatory provisions of the law of their country of habitual residence.
• If the customer is a merchant, a legal person under public law or a special fund under public law, Dresden is the exclusive place of jurisdiction.
• Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.